{"id":104,"date":"2026-10-28T23:12:40","date_gmt":"2026-10-28T20:12:40","guid":{"rendered":"https:\/\/demo.mediaserves.com\/hayat-lab-en\/faq\/"},"modified":"2026-10-28T23:12:40","modified_gmt":"2026-10-28T20:12:40","slug":"faq","status":"publish","type":"page","link":"https:\/\/demo.mediaserves.com\/hayat-lab-en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"104\" class=\"elementor elementor-104\">\n\t\t\t\t<div class=\"elementor-element elementor-element-717d232 e-con-boxed e-flex e-con e-parent\" data-id=\"717d232\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-afb8c32 e-con-full e-flex e-con e-child\" data-id=\"afb8c32\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b402121 msw-align-start elementor-widget elementor-widget-ms-heading\" data-id=\"b402121\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ms-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"msw msw-heading\"><div class=\"msw-head \"><span class=\"msw-subtitle\">Have a question?<\/span><h2 class=\"msw-title\">Answers <span class=\"msw-hl\">before you ask<\/span><\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ce2b81 elementor-widget elementor-widget-ms-contact-info\" data-id=\"1ce2b81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ms-contact-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"msw msw-contact msw-style-list\"><div class=\"msw-grid\"><a class=\"msw-contact-item\" href=\"tel:+201345678910\"><span class=\"msw-icon-wrap\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg><\/span><span class=\"msw-contact-text\"><strong>Contact us<\/strong><span dir=\"ltr\">+201345678910<\/span><\/span><\/a><a class=\"msw-contact-item\" href=\"https:\/\/wa.me\/201345678910\"><span class=\"msw-icon-wrap\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-whatsapp\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M380.9 97.1C339 55.1 283.2 32 223.9 32c-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1 34.8 34.9 56.2 81.2 56.1 130.5 0 101.8-84.9 184.6-186.6 184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg><\/span><span class=\"msw-contact-text\"><strong>WhatsApp<\/strong><span dir=\"ltr\">+201345678910<\/span><\/span><\/a><a class=\"msw-contact-item\" href=\"mailto:hello@example.com\"><span class=\"msw-icon-wrap\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-envelope\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 64H48C21.49 64 0 85.49 0 112v288c0 26.51 21.49 48 48 48h416c26.51 0 48-21.49 48-48V112c0-26.51-21.49-48-48-48zm0 48v40.805c-22.422 18.259-58.168 46.651-134.587 106.49-16.841 13.247-50.201 45.072-73.413 44.701-23.208.375-56.579-31.459-73.413-44.701C106.18 199.465 70.425 171.067 48 152.805V112h416zM48 400V214.398c22.914 18.251 55.409 43.862 104.938 82.646 21.857 17.205 60.134 55.186 103.062 54.955 42.717.231 80.509-37.199 103.053-54.947 49.528-38.783 82.032-64.401 104.947-82.653V400H48z\"><\/path><\/svg><\/span><span class=\"msw-contact-text\"><strong>Email<\/strong><span dir=\"ltr\">hello@example.com<\/span><\/span><\/a><div class=\"msw-contact-item\"><span class=\"msw-icon-wrap\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-map-marker-alt\" viewBox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M172.268 501.67C26.97 291.031 0 269.413 0 192 0 85.961 85.961 0 192 0s192 85.961 192 192c0 77.413-26.97 99.031-172.268 309.67-9.535 13.774-29.93 13.773-39.464 0zM192 272c44.183 0 80-35.817 80-80s-35.817-80-80-80-80 35.817-80 80 35.817 80 80 80z\"><\/path><\/svg><\/span><span class=\"msw-contact-text\"><strong>Address<\/strong><span>35 Fawzy Moaz St., Smouha, Alexandria<\/span><\/span><\/div><div class=\"msw-contact-item\"><span class=\"msw-icon-wrap\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-clock\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200zm61.8-104.4l-84.9-61.7c-3.1-2.3-4.9-5.9-4.9-9.7V116c0-6.6 5.4-12 12-12h32c6.6 0 12 5.4 12 12v141.7l66.8 48.6c5.4 3.9 6.5 11.4 2.6 16.8L334.6 349c-3.9 5.3-11.4 6.5-16.8 2.6z\"><\/path><\/svg><\/span><span class=\"msw-contact-text\"><strong>Working hours<\/strong><span>Daily 7 am \u2013 11 pm \u2014 home sampling 7 days a week<\/span><\/span><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c2dfa79 e-con-full e-flex e-con e-child\" data-id=\"c2dfa79\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-083809c elementor-widget elementor-widget-ms-faq\" data-id=\"083809c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ms-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"msw msw-faq\"><div class=\"msw-faq-item is-open\"><h3 class=\"msw-faq-q\"><button type=\"button\" aria-expanded=\"true\" aria-controls=\"faq-083809c-0\" id=\"faq-083809c-b0\"><span>Do I need to fast before the test?<\/span><i aria-hidden=\"true\"><\/i><\/button><\/h3><div class=\"msw-faq-a\" id=\"faq-083809c-0\" role=\"region\" aria-labelledby=\"faq-083809c-b0\"><div class=\"msw-faq-a-inner\"><p>Not all tests need fasting. Fasting sugar and lipids need 8\u201312 hours (water is allowed), while most others such as CBC, thyroid and HbA1c do not. Each test page shows the preparation, and the booking summary tells you the longest fast for the tests you chose.<\/p>\n<\/div><\/div><\/div><div class=\"msw-faq-item\"><h3 class=\"msw-faq-q\"><button type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-083809c-1\" id=\"faq-083809c-b1\"><span>When are results ready and how do I get them?<\/span><i aria-hidden=\"true\"><\/i><\/button><\/h3><div class=\"msw-faq-a\" id=\"faq-083809c-1\" role=\"region\" aria-labelledby=\"faq-083809c-b1\" hidden><div class=\"msw-faq-a-inner\"><p>Most tests are ready the same day, and each test page shows its time. Check whether your result is ready on the \u201cYour result\u201d page with your order number and mobile number; once ready you can open it or download the PDF \u2014 or find it in your account.<\/p>\n<\/div><\/div><\/div><div class=\"msw-faq-item\"><h3 class=\"msw-faq-q\"><button type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-083809c-2\" id=\"faq-083809c-b2\"><span>How do I book home sampling and what does it cost?<\/span><i aria-hidden=\"true\"><\/i><\/button><\/h3><div class=\"msw-faq-a\" id=\"faq-083809c-2\" role=\"region\" aria-labelledby=\"faq-083809c-b2\" hidden><div class=\"msw-faq-a-inner\"><p>On the booking page choose \u201cHome sampling\u201d, then your area, address and time. The visit fee for your area is shown before you confirm, and the visit is free with larger packages.<\/p>\n<\/div><\/div><\/div><div class=\"msw-faq-item\"><h3 class=\"msw-faq-q\"><button type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-083809c-3\" id=\"faq-083809c-b3\"><span>Are my results confidential?<\/span><i aria-hidden=\"true\"><\/i><\/button><\/h3><div class=\"msw-faq-a\" id=\"faq-083809c-3\" role=\"region\" aria-labelledby=\"faq-083809c-b3\" hidden><div class=\"msw-faq-a-inner\"><p>Absolutely. Results are only visible to you and the responsible doctor, result links work for a limited time, and the site never shows any data without the order number and mobile number.<\/p>\n<\/div><\/div><\/div><div class=\"msw-faq-item\"><h3 class=\"msw-faq-q\"><button type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-083809c-4\" id=\"faq-083809c-b4\"><span>Can I test without a prescription?<\/span><i aria-hidden=\"true\"><\/i><\/button><\/h3><div class=\"msw-faq-a\" id=\"faq-083809c-4\" role=\"region\" aria-labelledby=\"faq-083809c-b4\" hidden><div class=\"msw-faq-a-inner\"><p>Yes, you can book any test from the directory directly. If you have a prescription and are unsure, upload a photo while booking and our team will pick the tests and confirm the price with you.<\/p>\n<\/div><\/div><\/div><div class=\"msw-faq-item\"><h3 class=\"msw-faq-q\"><button type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-083809c-5\" id=\"faq-083809c-b5\"><span>Do you work with insurance companies and contracts?<\/span><i aria-hidden=\"true\"><\/i><\/button><\/h3><div class=\"msw-faq-a\" id=\"faq-083809c-5\" role=\"region\" aria-labelledby=\"faq-083809c-b5\" hidden><div class=\"msw-faq-a-inner\"><p>We work with many insurers, syndicates and companies, and offer special rates for staff check-ups. Ask about yours when booking or call us.<\/p>\n<\/div><\/div><\/div><div class=\"msw-faq-item\"><h3 class=\"msw-faq-q\"><button type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-083809c-6\" id=\"faq-083809c-b6\"><span>How are samples taken from children?<\/span><i aria-hidden=\"true\"><\/i><\/button><\/h3><div class=\"msw-faq-a\" id=\"faq-083809c-6\" role=\"region\" aria-labelledby=\"faq-083809c-b6\" hidden><div class=\"msw-faq-a-inner\"><p>Our team is trained to take samples from children with small special needles \u2014 at home too, so your child feels calm and safe.<\/p>\n<\/div><\/div><\/div><div class=\"msw-faq-item\"><h3 class=\"msw-faq-q\"><button type=\"button\" aria-expanded=\"false\" aria-controls=\"faq-083809c-7\" id=\"faq-083809c-b7\"><span>What if my result is abnormal?<\/span><i aria-hidden=\"true\"><\/i><\/button><\/h3><div class=\"msw-faq-a\" id=\"faq-083809c-7\" role=\"region\" aria-labelledby=\"faq-083809c-b7\" hidden><div class=\"msw-faq-a-inner\"><p>Do not worry about a single number; results are read in the context of your health. Our lab doctor can explain your result for free, and the final decision is with your treating doctor.<\/p>\n<\/div><\/div><\/div><\/div><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Do I need to fast before the test?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Not all tests need fasting. Fasting sugar and lipids need 8\u201312 hours (water is allowed), while most others such as CBC, thyroid and HbA1c do not. Each test page shows the preparation, and the booking summary tells you the longest fast for the tests you chose.\"}},{\"@type\":\"Question\",\"name\":\"When are results ready and how do I get them?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Most tests are ready the same day, and each test page shows its time. 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Our lab doctor can explain your result for free, and the final decision is with your treating doctor.\"}}]}<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4165058 e-con-boxed e-flex e-con e-parent\" data-id=\"4165058\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-357b8c3 elementor-widget elementor-widget-ms-cta\" data-id=\"357b8c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ms-cta.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"msw msw-cta msw-style-primary\"><div class=\"msw-cta-content\"><div class=\"msw-head \"><h2 class=\"msw-title\">Let the lab <span class=\"msw-hl\">come to you<\/span><\/h2><p class=\"msw-text\">Book a home visit from your phone \u2014 7 days a week.<\/p><\/div><\/div><div class=\"msw-cta-actions\"><a class=\"msw-call is-light\" href=\"tel:+201345678910\"><span class=\"msw-call-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg><\/span><span><small>Call now<\/small><strong dir=\"ltr\">+201345678910<\/strong><\/span><\/a><a href=\"https:\/\/demo.mediaserves.com\/hayat-lab-en\/booking\/?type=home\" class=\"ms-btn ms-btn-light\">Book a visit<\/a><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-104","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - 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